Navigate to a ServiceNow record or module directly by using a URL
Users can navigate to a record or module directly by using a URL. This article explains the URL schema by which the system generates pages.
Basic URL format:
Example: https://dev12552.service-now.com/
==> https://dev12552.service-now.com/ -----> base URL
==> dev12552 ------> Instance name
==> https://dev12552.service-now.com/ <====> https://.service-now.com
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Extended URL format:
Below URL generated by search for admin user operation. We will discuss about each component
of URL
https://dev12552.service-now.com/sys_user_list.do?sysparm_query=user_nameSTARTSWITHadmin
==> https://dev12552.service-now.com/ --> base URL
==> sys_user_list.do --> table name_list.do
==> sysparm_query=user_name --> sysparm_query=fieldname
==> STARTSWITH --> search operator
==> admin --> search string
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Few Examples:
Note: Replace dev12552 with your ServiceNow instance name
1. Find All Active Incidents
https://dev12552.service-now.com/incident_list.do?sysparm_query=state%3D2
2. Find All Active Incidents Grouped by Category
https://dev12552.service-now.com/nav_to.do?uri=incident_list.do?sysparm_query=active=true^GROUPBYcategory
3. Export all active incidents to PDF
https://dev12552.service-now.com/nav_to.do?uri=incident_list.do?sysparm_query=active=true%26PDF
4. Export all priority 1 active incidents to CSV
https://dev12552.service-now.com/nav_to.do?uri=incident_list.do?sysparm_query=active=true^priority=1%26CSV
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How to capture URL:
1. Construct your query in ServiceNow and Run the query
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Category: ServiceNow, snow
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